Turn Client Confusion to Collaboration

Getting creative content and design right requires knowing your clients likes and dislikes, tastes, preferences, and more. With these best practices and the right collaborative tools in place, you can make the client feedback process fast and efficient- saving everyone time and money.

Restate the Goal of the Design
Before you begin the feedback process, restate the goals of the project. This gives clients a reference point to fine-tune advice and revisions into actionable results for you. For specific feedback, such as a particular design detail, state this at the beginning of the meeting to keep the discussion focused and cert.

Use Google Jamboard to start the process by simply writing the goal down at the top of the digital whiteboard. Even if you scribble this on the board, rest assured your clients will be able to read it once the board's Handwriting Brush feature turns your script into block text.

Use the Right Channel to Ask for Design Feedback
Though email is commonly used to communicate with clients, it's difficult for design feedback. It's hard to show the details of the design or put your thoughts into words, or explain the specific the type of feedback you're hoping for. It can also be hard for clients to clearly state what they want from your design as well.

Using technology such as Google Jamboard makes it easy to visually share your ideas with clients by scheduling in-person meetings to show your design ideas. Easily move the board around your office, setting up the meeting in your own office or a large conference room. If your client can't meet in -person, set up a virtual meeting by scheduling a Google Hangouts call, then present your ideas using Jamboard shared with the client Google Jamboard screen. He or she can join the meeting and add notes to the board via a smart device, making it easy for you to get feedback instantly.